Most of the text your clients see in the Worklayer client portal can be replaced with wording of your own. Each piece of overridable copy has a stable translation key, such as Web.Dashboard.WelcomeMessage. When your workspace supplies a value for a key, the portal renders that value. When it does not, the portal falls back to the default listed on this page.

Overrides are scoped to a single workspace, so two workspaces on the Worklayer Platform can present entirely different copy from the same portal build. This is most often used to match the portal to your own brand voice, to describe your service lineup in your own terms, or to announce something to every client at once.

Translation values are managed by the Worklayer team rather than through the Public API. To set, change, or clear a value, contact your Worklayer representative with the key you want to override and the text you want in its place. Changes take effect for new portal sessions shortly after they are applied.

A key falls back to its default whenever your workspace has no value for it. An override set to an empty string is treated as absent, so a key whose default is non-empty cannot be blanked out by overriding it with empty text. If you want a piece of copy to read as nothing at all, ask for wording that is meaningful but minimal instead.

Keys whose default is listed as Empty behave the opposite way. They render nothing until your workspace supplies a value, which is how the announcement banner stays hidden for workspaces that never configure it.

The following keys are available. The default value is what an unconfigured workspace sees.

The announcement banner is a dismissible notice pinned above the dashboard. It is the only piece of portal copy that is off by default: setting Web.Announcement to any non-blank text turns it on for every client in your workspace, and clearing the value turns it off again. Clients can dismiss the banner for the current session, and it returns the next time they load the portal.

Web.Announcement.Link adds an optional link to the end of the banner text. Its value is the link label and the destination separated by a pipe character:

text
Copied
1Read the announcement|https://example.com/tax-season-2027

The destination must either begin with http:// or https://, in which case it opens in a new tab, or begin with /, in which case it is treated as a route inside the portal:

text
Copied
1View your documents|/jobs

If the value does not contain a pipe character, or the destination does not match either form, the banner renders the text without a link.

Two sets of keys describe your service lineup, and they cover different surfaces:

• Web.ServiceTypes.* covers the service list shown on the dashboard to a client who has no jobs yet. Both the name and the description of each service are overridable.
• Web.Onboarding.* covers the dialog that opens when a client who already has a job starts another one. Only the tax filing and Advisory descriptions are overridable here.

Because a client sees one surface or the other depending on whether they already have a job, override both sets when you rename a service. Otherwise the same service can appear under your wording in one place and the default wording in the other.

Web.Common.WorkspaceName is the one key whose default is not fixed text. It falls back to the name of your workspace, so it only needs an override when you want automated messages and job confirmations to use a different name than the workspace itself carries.